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The Mobile Environment: Challenges and Opportunities for Secure Banking
Mobile devices have forced a radical shift in the way organizations service their customers. Financial institutions are no exception to the pressure of extending their online services to the mobile channel. By 2015 mobile banking could reach one in five adults in the United States. But the growth in mobile devices has also driven the incidence of mobile fraud, and improved security will be a prerequisite to recognize the exponential growth expected in mobile banking. As banks look to capitalize on the mobile environment they are also challenged by the need to bolster consumer confidence in online banking, particularly in the face of pending new FFIEC guidelines.